Action May Be Required
EMAIL SENT 3/23/2023
We hope this email finds you well. Here at Reynolds Pest, our commitment to providing you with the best customer service in the industry remains our top priority. As we continue to grow and adapt to serve you better, we would like to inform you of a change to our arrival notification process.
In the past, our technicians have been sending text messages to customers 30-60 minutes before arrival. While this has been a beneficial part of our service, we have found that managing these notifications has become increasingly challenging and costly as our company has expanded.
To ensure that we continue providing top-notch customer service while maintaining efficiency, we have decided to make the following change:
Starting 4/1/2023, our 30-60 minute arrival text notifications will no longer be a standard part of every appointment. However, we understand that some customers may still need these notifications, and we want to accommodate your preferences.
If you would like to receive a text message notification 30-60 minutes ahead of your technician's arrival, please follow these steps:
1. Look for your appointment confirmation email, which will be sent 24-48 hours before your scheduled service.
2. Reply to the email with a message indicating that you would like to receive a 30-60 minute text notification before the technician's arrival.
By making this change, we hope to streamline our communication process while still meeting the needs of our valued customers. If you have any questions or concerns, please don't hesitate to call us or email us at firstname.lastname@example.org.
Thank you for your understanding and continued support. We look forward to serving you and ensuring your home remains pest-free.
We very much appreciate your business, thank you for growing with us!
Matt and Dallas Reynolds